Help: when something goes wrong
Booking through this site means two separate bookings with two separate companies. Most of the time that's a feature. When something breaks, it means knowing which door to knock on — here's the map.
Why there are two support channels
Multiday.tours is a search tool. Your tour is booked with the tour operator through TourRadar; your flight is booked through Kiwi.com. Two bookings, two confirmation emails, two support teams. The upside: if one piece goes wrong, the other is unaffected. The downside: no single phone number fixes everything. Match the problem to the company that took your money.
Before you book: questions about a tour
Wondering about single supplements, dietary options, how strenuous day four really is? Ask the operator directly — every tour page on TourRadar has an "Ask a question" option that goes straight to the people who run the trip. They answer this stuff all day and are usually quick about it. It beats guessing, and it costs nothing.
Something wrong with your tour
Booking changes, departure questions, a missing confirmation, an operator gone quiet: start with TourRadar's support team — they hold your booking and can talk to the operator on your behalf. For questions about what happens on the ground (pickup times, hotel details), the operator themselves is often faster. Either way, have your TourRadar booking reference to hand; it's in your confirmation email.
Something wrong with your flight
Changes, cancellations, name corrections, baggage questions: go to Kiwi.com's help centre — they issued your ticket, and you can manage the booking from your Kiwi account. One practical note: on the day of travel, delays and gate drama are the airline's department, and the airline desk at the airport is usually the fastest fix. Kiwi matters for everything before and after.
Cancellations and refunds
Every tour operator sets its own cancellation policy, and it's printed on the tour's TourRadar page — read it before you book, not after. Flights follow the fare rules you chose at checkout plus Kiwi's own refund process. We won't paraphrase either policy here, because paraphrased refund policies are how people get burned. The real one is one click away and it's the only version that counts.
What we can and can't do
We can't modify, cancel, or refund a booking — we never took your money, so we have nothing to give back and no booking to touch. What we can fix is our own numbers. If a total on this site misled you — a price that didn't match what you found on TourRadar or Kiwi, a flight routing that made no sense — email hello@multiday.tours with the search you ran. We take wrong numbers personally, and we fix them fast.